For Customer Support Teams

Reply faster.
Delight customers.

AI-powered email triage and auto-drafting that helps your team clear the queue 2x faster while maintaining a human touch.

Start Team Trial Free See It In Action
Mailsmart Action
Drafted
C
Customer
Refund request: Order #991
10m ago
M
Mailsmart AI
Draft: Refund approved
Just now

Support teams are burning out

Email overload leads to slow responses, frustrated customers, and exhausted agents. There's a better way.

11 mins

Average first response time customers expect

67%

Of support agents feel overwhelmed by email volume

78%

Of customers leave after just one bad support experience

Support queue transformed with AI.
From chaos to clarity in seconds.

Stop manually reading every ticket to understand priority. Mailsmart triages, categorizes, and drafts responses automatically.

Before47
J
Can't login to my account!!!2m ago

I've tried 5 times and it keeps saying wrong...

M
Refund request for order #882115m ago

Hi, I received the wrong item and would like...

S
Feature request: Dark mode1h ago

Love your product! Would be great if you...

A
Billing question about invoice2h ago

I noticed a charge of $49 but I'm on the...

K
How do I export my data?3h ago

I need to export all my projects to CSV for...

After
Urgent - Escalated to Engineering
J
Can't login to my account!!!2m ago

Critical • Auth Issue Detected

Forwarded to @engineering
AI Draft Ready
M
Refund request for order #882115m ago

Billing • Refund Request

Tagged for Product Review
S
Feature request: Dark mode1h ago

Product Feedback • Low Priority

🏷️ Added to #feature-requests

Built for support excellence

Every feature designed to help your team deliver faster, better support without burning out.

Instant First Drafts

Never start from a blank page. The moment you open a ticket, AI has a context-aware draft ready for you.

Avg. time to first draft: 3 seconds

Brand Voice Consistency

Every agent sounds like your best agent. AI maintains your brand's tone whether it's formal, friendly, or quirky.

Train once, consistent forever

Smart Ticket Triage

Urgent bugs get flagged. Billing questions routed. Feature requests tagged. All automatically.

95% classification accuracy

Shared Inbox Power

One support@company.com inbox, multiple agents. See who's working on what. Never double-reply.

Collision detection included

Response Analytics

Track response times, resolution rates, and CSAT trends. Know exactly where to improve.

Coming Q1 2025

Enterprise Security

SOC 2 Type II certified. GDPR compliant. Customer data never stored on our servers.

Trusted by 500+ companies

Support teams love us

"Response time dropped from 4 hours to 45 minutes. Our CSAT went through the roof."

A
Amanda R.
Support Lead, SaaS Startup

"The AI drafts are scarily good. We just tweak a word or two and hit send. 10x faster."

D
David K.
Customer Success, E-commerce

"Finally, a tool that understands the difference between a bug report and a billing question."

M
Maria S.
Head of Support, Fintech

The ROI is undeniable

Average results from support teams after 90 days with Mailsmart

52%
Faster response time
18h
Saved per agent/month
94%
Agent satisfaction
+12
NPS improvement

Frequently Asked Questions

Everything you need to know about Mailsmart for support teams.

Mailsmart sits on top of your existing email provider. For smaller teams (1-5 agents), it's a perfect replacement for complex helpdesks. For larger teams, it works alongside them to handle email triage and first drafts, reducing the load on your primary helpdesk.
Mailsmart uses advanced LLMs to read the customer's inquiry and draft a response based on your company's tone, policies, and past responses. The AI learns from your edits over time to sound more like your team.
Yes! Our Team plan supports shared inboxes (like support@yourcompany.com) so multiple agents can collaborate on the same queue. You can see who's working on what and avoid double-replies.
Support teams typically see a 50% reduction in response time and save 15-20 hours per agent per month by automating triage and first drafts. Most teams see ROI within the first week.
Absolutely. We use AES-256 encryption, are SOC 2 Type II compliant, and never store email content on our servers. Your customer data stays private and we never train AI models on your data.
Yes. Mailsmart supports 50+ languages for both reading and drafting. It can even detect the customer's language and respond in the same language automatically.
Mailsmart reads incoming emails and automatically categorizes them (billing, bug report, feature request, general inquiry, etc.). Urgent issues get flagged, and you can set up routing rules to send tickets to the right agent or department.
Yes! You can define your brand voice (formal, friendly, casual) and upload sample responses for the AI to learn from. You can also create templates for common scenarios.
We currently integrate with Salesforce, HubSpot, and Pipedrive. More integrations are coming soon. You can also use our API for custom integrations.
You always review before sending. Every draft is presented for approval, and you can edit or regenerate. The AI learns from your corrections to improve over time.
Mailsmart provides analytics on response times, resolution rates, and AI acceptance rates. You can track improvements over time and identify areas for optimization.
Our Pro plan includes 5,000 emails/month per seat. Team plans have higher limits. We don't count emails you read but don't use AI features on.

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Trusted by support teams at 200+ companies